Privacy Policy

Fantastic Blinds ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, how we use it, and the choices available to you.

1. Information we collect

We collect personal information you provide when you request a quote, book a measure, purchase products, subscribe to updates, or contact us. This may include:

• Name, email address, phone number, and delivery/installation address;
• Property details relevant to measuring and installing window furnishings;
• Payment details (processed by our payment providers — we do not store full card numbers);
• Photos, measurements, or design preferences you share with us;
• Correspondence with our team, including SMS, email, and phone records;
• Website usage data such as IP address, device type, referring URL, and pages viewed.

2. How we use your information

• To prepare quotes, schedule measures, manufacture, and install your window furnishings;
• To process payments, invoices, warranty claims, and service requests;
• To communicate about your project, respond to enquiries, and provide customer support;
• To improve our products, services, and website;
• To send marketing communications where you have opted in (you can unsubscribe at any time);
• To comply with our legal, tax, and regulatory obligations.

3. Disclosure to third parties

We only share your information with trusted third parties who help us deliver our services, including:

• Manufacturers and suppliers of blinds, curtains, shutters, and awnings;
• Installers and logistics partners;
• Payment processors, accounting, CRM, and hosting providers;
• Professional advisors (legal, accounting, insurance);
• Government or law enforcement bodies where required by law.

We do not sell your personal information.

4. Marketing communications

With your consent, we may send you promotional material about our products, offers, and design inspiration. You can opt out at any time by using the unsubscribe link in our emails or by contacting us directly.

5. Storage and security

We store your information on secure systems operated by reputable providers, which may be located in Australia or overseas. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. No online transmission is 100% secure, and you provide information at your own risk.

6. Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, to comply with our legal obligations (including tax and warranty records), and to resolve disputes.

7. Access and correction

You may request access to, or correction of, the personal information we hold about you at any time. We will respond within a reasonable timeframe. Some requests may be subject to identity verification.

8. Cookies and analytics

Our website uses cookies and similar technologies. See our Cookie Policy for details.

9. Complaints

If you believe we have breached the APPs, please contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (oaic.gov.au).

10. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page with the updated date shown above.

11. Contact us

Fantastic Blinds
Melbourne, Victoria, Australia
Email: sales@fantasticblinds.au
Phone: 0419 512 306 / 0402 483 336